FAQ

The minimum order quantity is 1K units (1,000 pcs) per model and configuration. Mixed configurations can be reviewed at inquiry.

No. We provide paid samples. One sample unit is available for panel quality and touch function testing before a bulk order, and samples ship in carton packaging.

We use paper boxes and cartons: an inner paper box protects the unit, and an outer carton with foam cushioning protects the panel and touch layer. Sample units from each batch undergo vibration and pressure testing before shipment.

No. No driver installation is required. The touch path follows HID standards and registers automatically once the Type-C cable is connected. Touch works on Windows and Android without a driver.

Yes. A panel inspection report and per-unit dead-pixel record can be supplied at inquiry for buyers who need documentation with the order.

A+ is a tighter sorting tier than A-level. The difference lies in the accepted defect range, not in the panel technology. The specific tolerance for each tier is confirmed per order.

Yes. We support housing logo and model text printing, packaging sets (carton print, foam insert, accessory compartment), firmware defaults (OSD language, startup picture mode) and cable kits, configured per order.

Yes. Panel grade, touch layer and port configuration are fixed at order entry, and repeat orders reference the same locked specification rather than a new drawing, keeping grade and touch behavior stable across batches.